Terms and conditions

This document contains the General Terms and Conditions governing the contract which will bind you to HipKnitShop.

Read carefully. If anything is unclear, please contact us through the site contact form, or email Hello@hipknitshop.com. Or by post to following address; HipKnitShop, Fjellveien 36, 8012 Bodø, Norway.

HipKnitShop reserves the right to review and modify these General Terms and Conditions at any time, and you will be bound by the terms in force at the time when you place the order.

Website/Ownership
The General Terms and Conditions given herein are the sole terms applicable to use of this website, whose sole owner is HipKnitShop, a company under Norwegian law.

All rights, including copyrights at HipKnitShop.com remain with HipKnitShop and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

Distribution of products
We offer World Wide shipping.

We reserve the right to change this at any time.

Placing orders and formalizing the contract.
To place your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data or use, or create, a Pay Pal account. After formalizing this step you will receive an electronic mail confirming acceptance of the order.

You are bound by your order from the moment you accept the online offer of HipKnitShop and the conditions thereby stipulated have been fulfilled (once the order has been submitted and payment confirmed on the website).

HipKnitShop will supply the products subject to their availability. If we are out of stock, we will inform you, and you can choose if you want another product or money refunded.

HipKnitShop reserve the right to only accept orders from those aged over 18 years old.

Guarantee of the products.
Our knitted friends and cushions have been tested as a safe toy for children, after Norwegian and European law and standards. CE marked.

All our finished products are hand knitted. Differences may therefore occur.

Users are hereby informed that the photographs of the products offered are only for illustration purposes and meant as a guideline, thus possibly differing from the original.

For your guarantee, please keep the document or supporting document for the purchase given you by HipKnitShop.

In the event of an item having any flaw or defect during the guarantee period, you must immediately inform HipKnitShop of this by sending an e-mail to us in order for us to be able to manage the incident properly as soon as possible.

Purchase cancellation and return policy.
You have 14 working days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from HipKnitShop. Any returns must previously have been accepted by HipKnitShop.

HipKnitShop will proceed to refund the price paid for the products, or if you wish to change it in another or similar product of your choosing.

You may only return products which are in the same condition as they were when you received these. HipKnitShop will not make any refund nor accept the return of any products if the item has been used, is not labeled, has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.

To be able to proceed to process the return of products you must get in touch with us so we can give you the information and documents required to go through with the return.

In the event of this being a return at your own choice, you will have to defray the return expenses due to send the products to HipKnitShop.
In the event of this being a return due to an error, a faulty product or the fault of HipKnitShop, this return will not entail any additional cost for you.

After receiving the product, HipKnitShop will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. The refund will be made within 30 days from the date on which you requested the return.

Delivery
The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. HipKnitShop will dispatch the approved orders as quickly as possible and in the order that they have been received.

We dispatch all orders within 2-4 days with the exception of sale and peak periods where this may take longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. HipKnitShop is not responsible for any delays caused by destination customs clearance processes. If a delivery suffers a delay or if the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, the consumer will be given the option and has a right to terminate the agreement, free of charge. HipKnitShop will refund the consumer with the sum paid as quickly as possible, though at the latest within 30 days after termination.

Unclaimed packages
HipKnitShop will not pay for uncollected packages.

Shopping from abroad?
When ordering to an address abroad, prices are shown without Norwegian taxes, therefore 25% cheaper. Taxes/VAT will be added in your country – please contact your local customs for questions regarding rules and regulations concerning this.

Price and security
The price of products is as stated on this website. In the event of HipKnitShop detecting any error as regards the price, we will get in touch with you immediately, offering you the chance to cancel the order made or to replace your order with the proper price. If it were not possible to get in touch with you for three days from when HipKnitShop learns of this error we would proceed to cancel the order and refund you the sums paid.

We accept payment by VISA / Mastercard and PayPal.  Safe and easy to use. You do not have to be a member of Pay Pal to make a purchase. When paying by credit or debit card, HipKnitShop reserves the right to check the validity of the card, that there is enough balance to cover the purchase sum, and the address details of the purchaser are correct. HipKnitShop reserves the right to deny the purchase.

Shipping destinations and shipping fees
Shipping fees specified in € (Euro), US Dollar (USD) or NOK will be displayed in checkout before the final payment step.

HipKnitShop cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies we offer.