We are available by email. See separate form here on the website and by email Hello@hipknitshop.com. We respond to inquiries on weekdays within 2-4 days.

HipKnitShop is a small business located in Bodø, northern Norway. Here we package and ship yarn, accessories and knitting kits to all over the world.

We pack and ship orders every day and process orders within 1-4 days. For international orders, delivery times vary from 3-30 days. The goods can also be shipped with DHL express. See more information at checkout. During periods of high demand, both with us and with the shipping company, which can result in extra long delivery times.
PRESS HERE for more information regarding shipping and delivery

We pack and ship orders every day. Each order is unique and processed separately. Even if the orders are placed right after each other, we will not always be able to see that the same person has ordered multiple times and that there are several people packing the orders. If we see this and have the opportunity, we may be able to ship them together.

Contact us at Hello@hipknitshop.com. Orders are packed all the time and we cannot promise that we will have time to make changes, even if you contact us. After you have ordered, it is unfortunately not possible in most cases to change or cancel your order.

If you have received the wrong item or are experiencing any defects with the item, please contact us at hello@hipknitshop.com and we will sort it out together!

After the order is completed, an email will be sent to the email address provided. Check your spam folder to see if it has accidentally ended up in the wrong email folder or search for "HipKnitShop" in the search field of your email. If you can't find the email, contact us at hello@hipknitshop.com and we will help you.

It is very important to read the entire recipe carefully. See some step forward – you often find the answers to what you are looking for in the pattern. In addition, something may look difficult - start, follow the pattern step by step - often it works out.

Check out our knitting videos here for help with patterns: Knitting videos and on YouTube. If there are unfamiliar techniques, feel free to search for the name of the technique in the Google search field or on YouTube and good help videos will come up.

Have you ordered a knitting kit but not received enough yarn?

If you have deviated / made adjustments from the pattern (for example, not following measurements or knitting tension) and need more yarn, or if you have knitted the sweater in a larger size, you can reorder yarn here:Yarn

It is very important that the knitting tension is maintained so that the amount of yarn is enough (very important) and all measurements. Do you feel that you have the right knitting tension (measured?) but still too little yarn – contact us at hello@hipknitshop.com and we will help you

Packages are shipped at no extra cost in Norway.

This may vary abroad - please contact your local customs office for questions about the rules and regulations that apply there.

We would like to send the yarn without taxes, but this is unfortunately beyond our control. When you order to an address abroad, the prices are shown without Norwegian VAT – therefore 25% cheaper. Taxes/VAT will be added in your own country according to the current rates. We are working on being able to offer ready-to-trade yarn and knitting kits.

HipKnitShop does not pay for uncollected packages, fees may apply. If it is stopped at customs, pick up the package and return it if you do not want the goods.

Unfortunately not at the moment.

Contact us at hello@hipknitshop.com and we will help you with color combinations so that you can place a manual order. Often, yarn is ordered separately and we can send a digital pattern by email.

PRESS HEREto read more about returns and exchanges of goods. We do not exchange yarn. If you return yarn, it will be refunded and a new order must be placed.

Most products that are sold out are coming back in. Sometimes it takes a little extra time. Please contact us at hello@hipknitshop.com and we will help you get a more specific answer about the individual products.

Put yourself on the waiting list (click on the product and enter your email address) so that you are notified when the product is back in stock.

knitting kit from us contains enough yarn for the chosen size and a free digital knitting pattern. You can choose a printed pattern when ordering. Most knitting kits also contain a cool label / tag to sew on the garment

Yes, you can. If you enter a zip code in Bodø and the surrounding area, the option "pick up yourself" will appear at checkout. You will receive an email from us when the package is ready and can be picked up.

We are not a store with regular opening hours. In the Studio we work, have creative fun and a showroom. We operate an online store here and we send knitting packages with yarn and patterns to the whole world every day. Due to the varied days, we cannot have fixed opening hours. Often we can be on the go, have a home office or something else. We are mostly in the studio every day and try to be open on Thursdays 12-18.

If we are traveling or otherwise, we may also be closed on Thursdays - send an email if you are coming from afar and want to make sure. Our email address is hello@hipknitshop.com

Do you want to sell yarn from HipKnitShop? 
Would you like to become a dealer of our yarn? So fun! Send us an email at hello@hipknitshop.com and mark the email with "Dealer info"

Please tell us a little about yourself – remember to include:

• Where do you live?

• Your name and store name

• What kind of store or business you run (e.g. yarn store, craft studio, online store, etc.)

We look forward to hearing from you! A member of our team will usually respond within 1-4 days.

Yes! On the yarn product pages we have a feature where you can sign up to be notified as soon as the item you are looking for is available again.

To register, go to the desired product and enter your email address in the field provided. We will then send you an email as soon as the item is back in stock.